1) Confidentiality: This email is confidential and may contain privileged or copyright information. You may not present this message to another party without consent from the sender, If you are not the intended recipient please notify the sender and delete this email, and you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

2) Liability: This email is not a binding agreement and does not conclude an agreement without the express confirmation by the sender’s superior or a director of the Company.

3) Viruses: The Company does not certify that this email is free of viruses or defects.

4) Requested: The Company does not consent to its employees sending un-asked for emails which contravene the law. In the event that you feel this email is such, please notify the Company in order for the appropriate corrective action to be taken.

5) Advice: Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Any actions taken on the basis of this email are at the reader’s own risk.

6) Other: The sender of this email is expressly required not to make any defamatory statements. Any such communication is contrary to company policy and outside the scope of the employment of the individual concerned. The company will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.

REFUNDS & RETURNS POLICY

Detailed description of goods and/or services

De Rustica Olive Estate (Pty) Ltd is a business in the agricultural industry that produces extra virgin olive oil, natural fermented olives, olive tapenade, olive pesto’s and balsamic vinegars.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 working days and delivery confirmed by way of email with a booking number. Delivery will be done by the use of a courier or the local postal service. DELIVERY LEAD TIME 2–7 WORKING DAYS.

Export restriction

The offering on this website is available to South African clients only. For any international orders please send an email to info@derustica.co.za to receive a quote that will include delivery costs outside South Africa.

Return and Refunds policy

The provision of goods and services by De Rustica Olive Estate (Pty) Ltd is subject to availability. In cases of unavailability, De Rustica Olive Estate (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee. If your goods arrive damaged, missing any parts or accessories, or inoperable, then we will do our best to resolve the issue. Please notify us within 7 days (the sooner the better) by emailing us on info@derustica.co.za.

We will require the following information to assess where in the delivery process the damage may have occurred:

• photograph of the outer box (including whether it has a Fragile sticker or not);
• photograph of the inside of the box, including the inner packaging; and
• photograph of the damaged item.

If necessary, we will arrange collection of the product from you at no charge. Once we have inspected the product or photographs and validated your return (if needed), we will, according to your preference:

• replace the product (if available); or
• issue a refund voucher for the purchase price of the product; or
• issue a refund (using the same method of payment you originally used for the purchase).

Please note that a refund is not available if the item was received as a gift.

Customer Privacy policy

De Rustica Olive Estate (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the De Rustica Olive Estate (Pty) Ltd bank account, the details of which will be provided on request.

Card acquiring and security

Card transactions will be acquired for De Rustica Olive Estate (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Country of domicile

This website is governed by the laws of South Africa and De Rustica Olive Estate (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

De Rustica Olive Estate (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by De Rustica Olive Estate (Pty) Ltd based in South Africa trading as De Rustica Olive Estate.

De Rustica Olive Estate (Pty) Ltd contact details

Company Physical Address:  De Rustica Olive Estate

1 Oudemuragie Road, De Rust, 6650

Email: info@derustica.co.za